For direct connection to work the Host computer must be directly accessible from the Viewer computer. Make sure you specify the IP address or DNS name of the remote computer to which you are trying to connect. Wrong IP address or DNS name of remote Host Make sure the connection mode you want to use is allowed in the Host settings.įor example, if you are connecting in the Full Control mode, make sure that the Full control option is selected in the Modes tab. Turned off connection mode in the Host settings If your PC is connected to the internet via a proxy server, you may need to specify the proxy server settings in Viewer or Host-depending on which side the proxy server is. Report a false positive detection to your antivirus software vendor.
Add Remote Utilities to the exceptions list (see this page for instructions) and re-install Remote Utilities.Update your antivirus software, especially the virus definitions (signatures) database.Some antivirus programs may block Remote Utilities, put it into a “restricted” group, and even delete the program files.
If you use third-party firewall software, refer to its documentation on how to allow an inbound TCP port.Īntivirus software is blocking Remote Utilities
Make sure that "Remote Utilities - Host" ( rutserv.exe) is present and selected in the Allowed apps and features list. Select Allow an app or feature through Windows Defender Firewall on the left. In Windows search type Firewall and select Windows Defender Firewall. To see if Remote Utilities Host is allowed in Windows Defender Firewall: Make sure this port is allowed in the firewall on the Host computer. Agent can only be started manually by the user.īy default, Host uses inbound TCP port 5650 for direct connection. If you use Agent instead of Host, make sure that the Agent window is open. If you can't see the Host icon, refer to the Host service won't start article. The Host icon must be visible in the system tray. Make sure the Host is running on the remote PC. Refer to Update Remote Utilities for update instructions. Make sure you update the program-both Viewer and Host- to the most recent version. Version mismatch between Viewer and Host can lead to unexpected program behavior. Remote Utilities is outdated or version mismatch Possible causes along with their solutions are listed below. The connection thumbnail in the Viewer address book keeps showing the "Unknown" status. You cannot connect to a remote PC using direct connection over a local area network (LAN) or via the internet through port forwarding.
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